Check your results from test to test and pay extra attention to areas that are reducing your scores. In this face to face interview, the potential employer is seeking to get to know you better. Why do you want to work for Morrisons? The topic may not necessarily be about the scheme you have applied for. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Do you help them? Anonymous Employee in Chelmsford, England, I applied online. How to Prepare for Prison Officer Selection Test? If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Then completed induction alongside 5/6 other successful candidates. Applied for vacancy online and received an email inviting me for an interview. Tell me about A time here something hasn't gone to plan. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Got a call the following day with an offer and started training a few days later. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Was in person. 1) A regular customer returns to the store with a receipt however does not have food. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. The product cost 2 and they do not have a receipt, would you refund them? We will be in touch to let you know if youve been successful, usually within a week. I interviewed at Morrisons in Nov 2022. Nothing stressful. The process took 1 week. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? It looks at how you would deal with each one. Very simple, no pressure. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. In this cut-e 12-minute test, you are required to answer 37 questions. I interviewed at Morrisons. This is your opportunity to stand out from the crowd! I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Very simple straight forward. I applied online. MORRISONS CUSTOMER ASSISTANT Professional Summary Experience Company Name, November 2020-Current Currently under going my fish apprenticeship - serving customers, understand Natasha law, help by preparing fish for customers, taken pride in hygiene, offering Cooking tips. What would you do? It is based on a set of scenario questions. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. What would you do? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Every day is challenging and fast-paced. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. If you are successful, congratulations! Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Asked to give examples of experience in previous role eg. No goodbye from anyone, I just had to walk out. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I applied online. What would you do? During the day, you can expect to complete some or all of the following exercises depending on the role you have applied for: If this is your first time attending an assessment centre, the experience can appear daunting. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary Company. What are the pros and cons of the Morrisons business model? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Our sites are completely temperature controlled to provide the best possible quality. It looks at how you would deal with each one. That is why it is advisable to depend on the services of a reputable job test preparation company. 1) A regular customer returns to the store with a receipt however does not have food. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Completed online recorded video interview. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Very simple, no pressure. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! It's why our customers keep coming back for more. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I was surprised how easy it was. 3 Months 69. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. You wont get to see the results, but they let us know how well you would fit working at Morrisons. Tell me about A time here something hasn't gone to plan. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Plan your journey so you arrive on time. Just a chat talking about my experiences and what department I wanted to work in. Prepare some questions to have at the end for the interviewer. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. What do you think makes our stores stand out from other supermarkets. The interview process was relatively straightforward. Tell me about yourself. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. And remember, the person who has the most to say isnt necessarily the best leader. Would you offer a refund? Take a deep breath and keep calm nobody knows you better than you. Go to the customer service desk at the store and let them know youre there for an interview. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. Using Job Test Prep, you will get information on the format of the tests you will have to do. If you dont already have a CV use ourfree CV generator. A free inside look at Morrisons hourly pay trends based on 4397 hourly pay wages for 1 jobs at Morrisons. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. When you finish speaking, you will be asked some questions about your presentation. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Generally, you have 3 minutes to answer each section. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I applied online. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. They explain that the 2 cream donuts were not fresh. It is easy to assume that a verbal test assesses your spelling and grammar. Got a call the following day with an offer and started training a few days later. Do you help them? It's maybe not the best attitude to have if your a manager. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. The product cost 2 and they do not have a receipt, would you refund them? I applied for the position and within a few days I heard back. You will have 3 minutes to complete each section. Examples of achievements and good teamwork in your life. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. I was a little shocked by her attitude towards refunds and the store. Department: Retail (Stores) Hourly Paid. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Generally, you have 3 minutes to answer each section. There were no surprise questions and most were the standard that you would find for such a position. Interview was fine, took a few days to hear back from them. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. It's maybe not the best attitude to have if your a manager. Got the call as soon as I got home to come to an induction day. Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. Salary. I was also told that once they had finished I could just leave. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. And youll be at the heart of the action, delivering a great service. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Online assessment first then interview. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. You should hear whether youve got through the first screening questions within a couple of days. Then contacted shortly after inviting me to an induction. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. Places a strong emphasis on providing their customers with good service and engaging with colleagues the... Sample tests and monitor how close you are coming to presenting the ideal personality from. Strong emphasis on providing their customers with good service and engaging with colleagues in Morrisons stores good. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues,... To presenting the ideal personality profile from test to test and pay extra attention to that... 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